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Understand the Rules Before You Start

1cbet operates under a clear set of terms that define how your account works, what we can offer, and where our service is available — all depending on local law and eligible regions in Indonesia.

Account eligibility termsDANA, OVO, GoPay wallet conditionsJurisdiction-dependent accessData handling commitmentsContact rights explained
1cbet Understand the Rules Before You Start
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We collect only what we need to operate your account — your registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction history. Data is held for the period required by our operational and legal obligations, then removed from active systems. You can request a copy of what we hold or ask for corrections through our support channels at any time.

Account Security

Your account is protected by OTP verification on login and any device change. If you log in from a new device, confirmation is sent to your registered contact before access is granted.

Cookie Use

We use session cookies to keep your account active while you browse the lobby. Preference cookies remember your wallet choice — DANA, OVO, or GoPay — so you do not re-enter it each visit.

Data Retention

Transaction records, including wallet deposits and withdrawals, are retained for the period our terms require. After that window closes, records are removed from active storage per our data policy.

Request Your Data

To request a copy of your data or to ask for a correction, contact support via live chat or email. We process these requests in line with our stated policy and respond with the outcome in writing.

REACH OUR TEAM

Contact Us About Legal and Account Queries

If you have a question about your account terms, wallet verification, or how a specific policy applies to your situation, our support team handles these directly. Players in Bekasi and across Indonesia can reach us through the channels below — we aim to respond to legal and account queries with clear, specific answers rather than template replies.

Live Chat Start a chat session from the account menu. Legal and verification queries are handled directly — no need to navigate multiple departments before you reach someone who can help.
Email Support Send your query to our support address for a written record of the exchange. Useful when you need a documented response about account terms, data requests, or wallet policy.
Help Centre The Help Centre covers account eligibility, DANA and OVO verification steps, and dispute submission paths. Search by topic to find the policy section that applies to your account.

Answers to Your Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question is not here, live chat is the quickest path to a specific answer.

Yes. Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using this service is lawful where you are located.

When you deposit via DANA or OVO, the transaction is governed by our wallet policy. Funds are credited only after the transfer is matched to your account ID and confirmed by the payment rail.

Yes. Contact support via live chat or email and ask for a data copy request. We will confirm what we hold, how it is used, and respond in writing within the timeframe stated in our policy.

We notify you through your registered contact. The notice explains the reason and the steps available to you, including how to raise a dispute through our support team if you believe the action was incorrect.

Reach out via live chat with the details you want corrected. Wallet identifiers — DANA, OVO, GoPay — require verification before changes take effect to keep your balance protected.

We send notice of any material change to your registered contact before the new terms take effect. The effective date is stated in the notice, giving you time to review before it applies to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.